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Hosted Voice & Networks


MPLS Networks and the Rise of SD-WAN

Kevin McMahon
Mon Jun 29, 2020
For decades, Multi-protocol Label Switching (MPLS) networking has offered a flexible, stable and high-performing way for companies to connect offices. And the steady increase in Software-as-a-Service... more
Get Ready for SD-WAN

Get Ready for SD-WAN

Kevin McMahon
Thu May 28, 2020
Software-defined networking, otherwise known as SD-WAN, has proven a compelling alternative to the traditional wide area network (WAN), especially among heavily decentralized organizations with lots... more
SD-WAN for UCaaS

How does SD-WAN fit into a UCaaS Strategy?

Kevin McMahon
Thu Apr 2, 2020
Unified communications as a service (UCaaS) has become increasingly critical to support the needs of today’s globally dispersed and remote workforce. As UCaaS continues to gain popularity, so does... more
Comparing Hosted Voice Solutions

Whiteboard Fridays: Comparing Hosted Voice Solutions - VoiceMaxx Cloud Calling vs. VoiceMaxx CE

Julie Kent-Ransom
Fri Feb 14, 2020

Unified Communications as a Service (UCaaS) solutions come in all different shapes and sizes today. For decision makers, this means more choices to evaluate when looking for the right solution to... more
VoiceMaxx Cloud Calling

Whiteboard Fridays: VoiceMaxx Cloud Calling - Enterprise-grade Hosted Voice for the Midmarket

Kevin McMahon
Fri May 17, 2019
In early 2018, Cisco announced the completion of its acquisition of BroadSoft, changing the dynamics of the UCaaS market and adjacent cloud-based contact center market. Following the acquisition,... more
VoiceMaxx Cloud Calling

Three Things to Know about West’s VoiceMaxx Cloud Calling

Monica Ellis
Mon Apr 15, 2019
West recently announced the launch of a brand new hosted voice solution! VoiceMaxx Cloud Calling is a Cisco BroadCloud hosted solution with enterprise-grade calling features, designed for small to... more
Hosted Voice Benefits

6 Benefits of Deploying Hosted Enterprise Voice

Kevin McMahon
Thu Jun 28, 2018
According to a report from Infonetics Research, the global hosted VoIP and Unified Communications (UC) market will reach a whopping $12 billion in 2018, across almost 63 million service instances.... more
Cloud Myths

6 Myths of Moving your Phone System to the Cloud

Kevin McMahon
Thu Mar 29, 2018
A lot of questions often arise when considering moving business services to the Cloud. The term “cloud” seems to be a term that is undefined or unknown to many. What is the Cloud anyway? Simply put,... more
2018 Enterprise VoIP Trends

5 Must Watch Trends for Enterprise VoIP in 2018

Melissa Coen
Thu Feb 15, 2018
In 2018, enterprise Voice over Internet Protocol (VoIP) has become standard infrastructure for business communications systems, and it’s easy to see why.  With benefits like cost-savings, efficiency... more
UC Network Peering

Boost Unified Communications Investment with Network Peering

Kevin McMahon
Tue Nov 28, 2017
You can have the best service provider in the world, but if you’re missing one key ingredient – peering – application performance can suffer. Peering facilitates the strong connections that transform... more
SD-WAN Basics

An Introduction to SD-WAN Basics

Monica Ellis
Mon Oct 9, 2017
Chances are if you keep up even a little bit with business technology trends, you’ve heard of SD-WAN. It’s emerged as a hot topic for corporate networks because of its benefits are quickly realized... more

Whiteboard Fridays: How West UC Does SD-WAN

Kevin McMahon
Fri Sep 8, 2017
Everything You Need to Know About SD-WAN
It can be easy to get lost in the numerous acronyms involved in the unified communications space (UC), but one that should stand out is software-defined wide... more
West Network Operations Center

West's NOC: The UC Partner You Need

Kevin McMahon
Wed Aug 30, 2017
The decision to have a service provider manage your unified communications network is not an easy one. You must trust that the partner’s team is at least as good as yours, is maintaining an effective... more
Centralized IT Network Security

How and Why to Centralize Network Security

Kevin McMahon
Wed Jun 28, 2017
Hardly a day goes by without some sort of security breach making headlines. While these attacks have certainly made enterprise security top of mind for companies, the task of securing an enterprise... more
IP Communication Protocols

IP Communication Protocols 101

Melissa Coen
Thu May 25, 2017
Most everyday users of the Internet understand that it provides them with access to searchable information across a public web of data; but how does this information get populated and transmitted... more
VoIP Business Phone History

The History of VoIP and Business Phone Systems

Melissa Coen
Tue May 9, 2017
What is VoIP?
Voice over Internet Protocol (VoIP) can be defined as “a technology or set of standards for the delivery of telephone calls and other voice communications over the Internet.” (Webopedia... more
MPLS Flexibility

Flexibility Key for Future of Enterprise Managed MPLS Networks

Melissa Coen
Tue May 2, 2017
In today’s highly competitive markets, companies expect flexibility and resiliency in the on-demand services available through their cloud service providers. This premise holds true for network... more
VoIP Bandwidth

VoIP Bandwidth 101

Melissa Coen
Tue Apr 25, 2017
A typical question arises when seeking to implement a Voice-over-IP (VoIP) phone system across an enterprise: "How much bandwidth does VoIP use?" The question is naturally translated to "how much... more
Cisco Webex Teams Board Demo

Cisco Webex Teams Boards a Big Winner at Enterprise Connect 2017

Monica Ellis
Fri Mar 31, 2017
Enterprise Connect 2017 just wrapped up and the West UC team had glowing remarks for this year's event. Attendance was high and sessions were both timely and informative. Back at the West booth,... more
Enterprise WAN Challenges

Top Enterprise WAN Challenges

Melissa Coen
Thu Mar 16, 2017
The Wide Area Network (WAN) is a critical part of any successful enterprise operation. When the WAN runs smoothly, businesses can communicate effectively and data is free-flowing. However, when there... more
Enterprise VoIP Security

Enterprise VoIP Security - Threats and Best Practices

Melissa Coen
Wed Feb 22, 2017
In recent years we have seen the convergence of the IP data and TDM circuit-switched voice network on the rise, bringing about many advantages to enterprises. Companies with WAN resources are... more
MPLS Network

How to Get the Most from an MPLS Network

Melissa Coen
Thu Jan 19, 2017
Multiprotocol Label Switching (MPLS) can be used in a variety of ways to speed the flow of network traffic and improve the process in myriad ways. For instance, it can assist with network... more
Choosing a Managed Network Service Provider

How to Choose a Managed Network Service Provider

Melissa Coen
Thu Jan 12, 2017
Choosing a managed network service provider is a pivotal decision for any business. Make sure you know what you need and what you should be looking for. 
The functionality of an enterprise network... more
What is MPLS

What is MPLS?

Melissa Coen
Thu Dec 8, 2016
What Does MPLS Stand For?
Multiprotocol Label Switching (MPLS) is a term commonly heard when discussing telecommunications protocols. MPLS is a protocol or procedure used to shape network traffic... more
IoT Security

IoT Security: Protecting Your Network in the Age of IoT

Kevin McMahon
Wed Dec 7, 2016
In any rapidly advancing technology, too often the developers/inventors are trying to solve functionality issues, not security issues. “How can we make it better” and “how can we sell it faster” are... more
Corporate Network Cloud

Is Your Corporate Network Ready for the Cloud?

Monica Ellis
Thu Dec 1, 2016
As more organizations move workloads to the cloud that were previously premises-based, corporate networks are being put to the test. Faced with increasing traffic from IP services, IT staff must now... more
SIP Trunking vs PRI

SIP Trunking vs PRI - Connecting Businesses to Customers

Melissa Coen
Tue Nov 22, 2016
Enterprises often wonder what type of connectivity would work best for their telecommunications needs, promoting high levels of customer service and agent productivity. Terms like Session Initiation... more
VoiceMaxx CE Features

VoiceMaxx CE Features Boost Enterprise VoIP PBX Services

Monica Ellis
Tue Oct 25, 2016
VoiceMaxx CE, West's enterprise hosted voice platform that includes Cisco HCS, is a comprehensive business communications service that has helped West earn a top spot in Gartner’s Magic Quadrant for... more
Take PBX to Cloud

Is Your Old PBX System Harming Your Business?

Melissa Coen
Mon Aug 15, 2016
While controllers and other budget-conscious managers may be convinced that your company’s older PBX system will continue to stand the test of time, the truth of the matter is it’s a ticking time... more
SIP Trunking Infrastructure

4 Reasons to Invest in SIP Trunking Infrastructure

Melissa Coen
Fri Aug 5, 2016
Once upon a time when phone calls all travelled across the PSTN (Public Switched Telephone Network), companies would buy a dedicated line or bundle of circuits called a trunk from their service... more
Managed Network Services Benefits

6 Benefits of Enterprise Managed Network Services

Melissa Coen
Wed Jul 20, 2016
The benefits of hosted and managed network services have made the service necessary to remain competitive at the enterprise level. Here are the top six benefits.
When VoIP became more widely adopted... more
VoIP Deployment Roundtable

Expert Roundtable: Secrets of VoIP Deployment

Kevin McMahon
Tue Jun 28, 2016
VoIP can be one of the most challenging projects for any IT pro, especially if you've never done it before. We created a VoIP deployment checklist for your network to get you started. But, how do you... more
Checking Network for VoIP

Network Checklist for Deploying Enterprise VoIP

Melissa Coen
Fri Jun 24, 2016
Voice over Internet Protocol (VoIP) systems can come in many shapes and sizes, offering a variety of features and capabilities. Your company’s current and future voice needs will help determine which... more
Enterprise VoIP no Fad

Enterprise VoIP Makes More Sense Than Ever

Melissa Coen
Wed Jun 15, 2016
Surprisingly, there are still enterprises out there that might think Voice over IP (VoIP) is just a fad. Many organizations feel that a better solution may be right around the corner or that they can... more
Hosted VoIP Security

Building Security into Your Hosted VoIP System

Melissa Coen
Tue May 3, 2016
When IT professionals talk security, often initial considerations go towards proper security for the data network. However, of equal importance is the security of the voice or VoIP network.
VoIP... more
Netflow Network Management

Using NetFlow Technology for Network Management

Melissa Coen
Mon Apr 18, 2016
Ensuring a comprehensive network management solution that is adaptive, responsive, and provides timely data and feedback is one of the most important tools in an IT manager’s arsenal.  Network... more
Hosted Voice System Checklist

Checklist: Hosted Voice System Essentials

Kevin McMahon
Tue Apr 12, 2016
Advancements in hosted phone systems using Voice over IP (VoIP) have developed quickly in recent years, leaving the possibilities for what you can do with your business phone system almost endless.... more
Network Peering

The Benefits of Network Peering

Melissa Coen
Thu Mar 31, 2016
The essence of the Internet is comprised of an expansive group of separate and autonomous networks, with each network consisting of a common framework of globally unique IP addressing and global... more
Server Virtualization

The Ins and Outs of Server Virtualization

Melissa Coen
Tue Mar 29, 2016
In the majority of today’s server rooms, it is evident that virtual server implementations are becoming the norm. Companies have quickly come to realize the cost-savings and other advantages virtual... more
Save on IT Energy Costs

Strategies for Saving Money on IT Energy Costs

Melissa Coen
Tue Mar 22, 2016
It’s a rare company that isn’t interested in saving money.  And on top of reducing expenses across the board, today’s companies are looking for ways to make their IT infrastructure more energy... more
VoIP Optimization

6 Steps to Fully Optimize Your VoIP Infrastructure

Melissa Coen
Mon Dec 14, 2015
As more businesses than ever are moving away from their traditional PBX and toward comprehensive VoIP solutions, it has become vital for companies to ensure their network infrastructure is brought up... more
PBX vs. Office 365

PBX Systems vs. Office 365

Melissa Coen
Mon Dec 7, 2015
Moving from Old Phone Systems to the Cloud
Evolving from the Bell key telephone system from the 1930s is the modern PBX or VoIP business telephone system of today. Many companies still have an on-... more
Hosted VoIP

The Case for Hosted VoIP Over On-site VoIP

Melissa Coen
Fri Oct 16, 2015
If your company still utilizes a traditional onsite PBX telephony setup, you may be wondering how it compares to a hosted VoIP solution.  You may also be pondering the advantages and disadvantages to... more
IP Trunking Your Network

IP Trunking and Your Network

Kevin McMahon
Wed Sep 30, 2015
Now that VoIP solutions have gone mainstream in today’s consumer market, more businesses than ever are pondering the ways in which VoIP can be implemented at their locations, as well as any potential... more
Avoid These Mistakes Implementing Enterprise VoIP

Avoid These Mistakes Implementing Enterprise VoIP

Kevin McMahon
Wed Sep 16, 2015
Proper planning is key to any enterprise VoIP implementation.  It is vital that an in-depth analysis be performed on your current network and modifications made as needed to ensure a smooth VoIP... more
Complete Guide to VoIP

Complete Guide to VoIP

Kevin McMahon
Tue Sep 8, 2015
A common decision facing today’s enterprises is whether or not to implement VoIP services in their organization. Most people today have heard of VoIP – a commonly used term – but to some it may still... more
Enterprise Unified Communications

The Scalability of Hosted VoIP

Kevin McMahon
Wed Jul 22, 2015
When deciding whether to purchase an on-premises or hosted VoIP system for your business, there are many important considerations.  These include options like selecting from various cost models –... more
Hosted PBX Productivity

Hosted PBX Drives Responsiveness & Productivity

Kevin McMahon
Thu Jul 9, 2015
IT and Communications Managers are often tasked with lowering both capital expenses and operational costs.  This is because these departments are often viewed exclusively as cost centers.  However,... more
Considerations Needed for SIP Trunking

Considerations Needed for SIP Trunking

Kevin McMahon
Tue Jun 23, 2015
Enterprises that are ready to upgrade their phone systems have a variety of options and setups from which to choose.  One of the “buzz phrases” you may have heard about is trunking – or more... more
Cisco HCS vs. VoiceMaxx CE

Comparing Cisco HCS with VoiceMaxx CE

Kevin McMahon
Wed Jun 17, 2015
Cisco Hosted Collaboration Solution (HCS) is a group of products that allows Cisco partners to provide Cisco collaboration options to their customers in a subscription or “as a service” offering. The... more
Myths of Enterprise VoIP Migration

The 7 Common Myths of Enterprise VoIP Migration

Kevin McMahon
Thu Jun 11, 2015
Scroll to the bottom of this post to view full SlideShare.
As more and more enterprise-scale companies are discovering, there are many benefits to migrating their existing telephony system to a Voice... more
E911 Services Important

The Importance of E911 Services

Kevin McMahon
Fri Jun 5, 2015
Recent tragic events occurring within organizations where E911 services have not been proactively addressed has led the Federal Communications Commission (FCC) to issue a Notice of Inquiry regarding... more
Future of PBX Systems

Customer Service and the Future of PBX Systems

Kevin McMahon
Wed May 27, 2015
Customers today expect to connect with businesses instantly and in a variety of ways.  They want to ask product questions, follow-up on warranty repairs, or type their comments about your products or... more
UC for Disaster Recovery

How Unified Communications Aids Disaster Recovery

Kevin McMahon
Tue May 26, 2015
So you’re back in the company warehouse, pulling some samples to be shipped, and you suddenly notice water pouring in near the shipping/receiving door due to a burst pipe.  Management offices are on... more
VOIP for Enterprise

Which VoIP Phone System Fits Your Enterprise Best?

Kevin McMahon
Thu May 21, 2015
A Comparison of Hosted and On-Premises VoIP Phone Systems
Selecting a new phone system for your business may seem like an overwhelming task.  However, analyzing several key points of comparison... more
SIP Trunking Real Time

SIP – Closing the Real-Time Gap

Kevin McMahon
Thu Apr 9, 2015
The Internet as we know it began as ARPANET (a.k.a. the Advanced Research Projects Agency Network) in 1969.  ARPANET started out as a four-node packet switching network through a government-awarded... more
Session Initiation Protocol SIP

Understanding Session Initiation Protocol (SIP)

Kevin McMahon
Mon Apr 6, 2015
As SIP has evolved into a popular protocol for establishing multimedia communications sessions, it is intriguing to look at the history behind the development of SIP.  Following is a journey through... more
SIP-based Architecture

Components of a SIP-based Network Architecture

Kevin McMahon
Thu Apr 2, 2015
WAN technologies have migrated from analog environments to digital environments in the past few decades.  With this transition, the cloud is now positioned to better support SIP-based network... more
Concepts of SIP Trunking

The Concepts of SIP Trunking

Kevin McMahon
Tue Mar 31, 2015
As interest in the Session Initiation Protocol (SIP) has grown, new and innovative applications have been developed. One of these is the SIP trunk, which can be used to connect IP PBX systems with... more
Managing the SIP Network

Managing the SIP Network

Kevin McMahon
Mon Mar 30, 2015
As deployment of Session Initiation Protocol (SIP)-based systems has increased, so has the need to manage these complex systems. As such, we will be reviewing the different facets of network... more
Disaster Recovery

Improve Disaster Recovery with Virtual PBX

Kevin McMahon
Mon Feb 16, 2015
Your business voice system is your primary and first point of contact for most customers, there is really no ideal time for that system to be down. So mitigate the problem with virtual PBX.
Just the... more
VoIP Customer Service Level

How VoIP Enhances Customer Services Level

Kevin McMahon
Tue Feb 10, 2015
Customer service excellence has always been and will always be, one of the most crucial competitive advantages for any business. If we created perfect products and services, customer service wouldn't... more
VoIP Echo

How to Eliminate Echo on a VoIP Phone - SlideShare

Kevin McMahon
Tue Feb 10, 2015
Oh no…no…no, not again…a ’gain…a ‘gain! The dreaded echo while making a call – we’ve all experienced it, but what can you do to fix it?
What are the common causes of a VOIP echo and how do I fix them... more
Cloud PBX

Why Your Next PBX Should be in the Cloud

Melissa Coen
Thu Feb 5, 2015
So, it’s that time again, time to replace your company’s phone system – what are your options? Do you invest in another on-premises PBX (private branch exchange) system that includes all the... more
VoIP Phone System

Lower Total Cost of Ownership of VoIP Phone System

Kevin McMahon
Tue Feb 3, 2015
No matter what kind of business you’re running, a reliable, high quality, and affordable phone system is an essential tool.  And while implementing a business phone system is a necessary expense,... more
Network Peering Customer Service

Peering into a Better Customer Experience

Kevin McMahon
Tue Dec 9, 2014
If you are like many IT leaders, your network has evolved in response to significant changes in your operating environment: integration of acquisitions, geographic expansion and the organic growth in... more

Softphones Changing The Way We Communicate

Kevin McMahon
Fri Nov 28, 2014
The Rise of the Softphone
Frost & Sullivan research shows that business-grade softphones, tablets, and UC clients are expected to experience the most significant increase in demand over the next... more
Cisco Hosted VoIP

Why Enterprises Should Implement Cisco Hosted VoIP

Melissa Coen
Thu Aug 14, 2014
Adoption rates of corporate hosted VoIP and managed VoIP systems are on the rise, as more enterprises are attempting to reduce the costs and complexities of deploying VoIP for their businesses.  ... more
Communications System Buying Guide for Executives

Communications System Buying Guide for Executives

Kevin McMahon
Tue Jul 29, 2014
At some point along the way, your organization will need to update and possibly replace your telecommunications infrastructure, perhaps moving from a legacy on-premises solution to one based in the... more