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West UC Blog

Migrate Contact Centre to Cloud
Sandie Simms
Fri Jun 23, 2017
The author of this post is located in the UK.
Legacy contact centre system limitations can be a big roadblock when it comes to designing and delivering positive customer experiences across digital... more

Conferencing & Collaboration

How to decline a meeting

Meeting Myths Debunked: When and How to Decline a Meeting Invite

Dennis Collins
Wed Jun 21, 2017
The world is obsessed with work meetings. To put that in perspective, in 2016, our customers spent more than 28 billion minutes in meetings. It’s no wonder that most employees have difficulty... more

Webinars & Enterprise Streaming

How top Lead a Meeting

How to Lead a Meeting with Moderation Tools

Luis Ramirez
Tue May 16, 2017
“PowerPoint presentations in grade school or high school are often more enjoyable to watch than those in corporate settings.”- Carmine Gallo, Communications Coach and Forbes Contributor
Moderating a... more

Network Services

IP Communication Protocols

IP Communication Protocols 101

Melissa Coen
Thu May 25, 2017
Most everyday users of the Internet understand that it provides them with access to searchable information across a public web of data; but how does this information get populated and transmitted... more

Managed Voice Services

Migrate Contact Centre to Cloud

3 Tips for Cloud Migration to Deliver a Better Customer Experience

Sandie Simms
Fri Jun 23, 2017
The author of this post is located in the UK.
Legacy contact centre system limitations can be a big roadblock when it comes to designing and delivering positive customer experiences across digital... more

Unified Communications

Unified Communications Analytics

UC and Analytics: A Dynamic Pairing that Will Optimize Your Business

Kevin McMahon
Thu Jun 22, 2017
When you think of unified communications, chances are analytics does not come to mind. Yet your organization’s UC generates a rich data set that, when mined appropriately, can significantly enhance... more