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3 Ways West UC Delivers Voice - WBF Video

Learn the three main ways voice can be delivered for your conferencing and collaboration applications.

Let's talk about the three different ways we can deliver voice solutions to a customer.

1. Fully Managed Desktop IP Voice Delievry

We can deliver voice technology as a fully managed IP experience to the desktop. A router talks to a switch that connects to phones or PCs. That's that fully managed IP experience to the desktop. We call it "fully managed" because all the functionality that you experience is managed through Maxxis, which connects out to everything else in the West UC platform, including things like VoiceMaxx.

2. SIP Trunking or IP Trunking

The second scenario still has that same router and that same switch, but in this case we're going to use IP trunking or SIP trunking to reach an on-premise PBX (usually from somebody like Avaya, Cisco or ShoreTel). The on-premice PBX is where the end points connect. That's a  SIP trunk into and through Maxxis through our MaxxConnect product.

3, Through an Integrated Access Device

The integrated access device connects to a legacy PBX that then connects out to the phones. There's a separate switch that would connect out to PCs. That legacy PBX is something that doesn't really support IP technology. That's where we talk about that being a TDM emulation. Typically those are the old TDM based PBXs.

Now the good news is, regardless of whether or not you go fully hosted, SIP trunking, or TDM emulation, all of that is delivered through Maxxis. All of that is delivered through one centralized West UC platform. You get all the benefits across the different spectrums. You can have four and six digit on-network dialing. You can have one solution for call reporting and another for call recording. Even some disaster recovery capabilities are built into Maxxis.