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InterCall Online Quick Guide First Time Log In

InterCall Online, our free online management tool, lets you quickly and easily access your West Unified Communications Services account with just one login.

Follow these instructions to log into InterCall Online, our customer portal, for the first time.

  1. Click First-time user? located in the upper right-hand corner.
  2. Enter your owner number and web PIN, which can be found in your welcome email, into the appropriate fields. 
  3. Click Go.
  4. You will also be prompted to provide a secret question and answer that will be used should you ever forget your password. Click Add User to complete this step.
  5. You will receive a confirmation on the screen that you have successfully created your new username and password.
  6. Return to the Home page and enter your new username and password in the appropriate fields.
PDF icon intercall-online-quick-guide-first-time-login-en-gb.pdf