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InterCall Online Admin Invoice User Guide

Access your invoices online, set up new billing accounts and view or edit existing billing accounts. With InterCall Online, also monitor and analyze your company’s conferencing usage to better manage your budget.

With InterCall Online monitor and analyze your company’s conferencing usage to better manage your budget.

View Invoices

When using InterCall Online, you can view previous billing account invoices, through two access points.

Manage Account

  1. Select Manage Account from the top menu bar.
  2. Select the Account tab.
  3. Select the appropriate filter from the drop-down list (Account Name, Account Number, Company Number, Account Bill to: Phone Number or Account Contact: Phone Number) and enter the details in the Criteria field.
  4. Click the Search icon.
  5. Select the appropriate account and open the Account Information section.
  6. Click See Invoice & Billing. Invoices can only be accessed at the account level.

View/Pay Invoice

  1. Select View/Pay Invoice from the top menu bar.
  2. Select the appropriate filter from the drop-down list (Account Name, Account Number, Company Number)
  3. Click the Search icon.
  4. Select the appropriate account and open the Account Information section.
  5. Click See Invoice & Billing. Invoices can only be accessed at the account level.

Online Bill

Your online bill is an electronic version of your invoice allowing you to easily view summary data at many different levels as well as detailed data.

  1. Select the Billing Period and View Type from the drop-down lists provided. The View Type allows you to review data by folder (name) or by product (feature). 
     
  2. When there are charges already invoiced, the description, ‘Invoiced’, will appear after the billing period details, so you will know that there are charge details available to be displayed.
     
  3. Once an invoiced period is selected, the list of the current charges for that period will appear. Each item in the list is a link that leads to the additional details for each user.
     
  4. Choose an available feature to link to a new page that shows the usage details for the given period.
     
  5. The new page describes the details of the usage charges for the selected feature. You have the ability to drill down to another level of detail by clicking + or you can get back to the features/charges list by clicking the arrow located in the upper left corner of the screen.
     
  6. The conference features related to the listed charge are displayed. Each feature starts with an arrow icon that leads to a different page that shows the conference details for each connection.
     
  7. The conference details page will show each connection’s details and will also provide the ability to drill down to a final level of detail for each connection by clicking + again.
     
  8. The connection details are the last level of detail available.
     
  9. If you have been charged for several features in addition to your conference call, the list of charged features will be displayed with the arrow icon in order for you to see the details of those charges as well.

Reports

The Reports page allows you to access the same data that is available in your online bill, but gives you the flexibility to customize the start and end dates. Select Reports from the top menu.
If a different start and/or end date are needed, select Configure Report Parameters.

Pay Online

Pay one or more invoices online with our enhanced pay online functionality.

  1. A list of all outstanding invoices will be provided. Select one or more invoices from the list by checking the box next to the invoice(s).
     
  2. You can then designate the amount that should be paid for each invoice (partial payments are acceptable) and click Continue.
     
  3. Supply your payment information and select Continue.
     
  4. You will be provided a confirmation page so that your transaction can be reviewed before saving. Select Finish to complete your transaction. If modifications are needed, please select Back.

Payment and Account Options

You will have the option to select Payment Methods.

  1. Select Payment Methods to create or modify credit card and ACH payment profiles.
     
  2. Select Add Credit Card Payment Method or Add ACH Payment Method to create a new payment profile. To modify existing payment profiles, select one of the payment methods listed. By checking Set up this payment method as my preferred payment method for future transactions, you can designate this profile as a recurring payment method.
     
  3. Required fields are labeled with a red asterisk (*). Fill in the required fields or make appropriate modifications, then select OK to save.

Static Reports

View a PDF copy of your paper invoice.

  1. Select Static Reports to the right of the View Type drop-down box.
     
  2. Select the Billing Period from the drop-down box. A link will be provided to the PDF copy of that invoice. You may then view the PDF or save a copy to your computer.

Billing History

Access your bill trend chart for your account by selecting Billing History to the right of the View Type drop-down box.

PDF icon intercall-online-user-guide-admin-invoices-en-gb.pdf

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