With West Cloud Contact Basic, call flow control and management is in the hands of your assigned admin, allowing them to make updates to calling rules like time of day or holiday scheduling live at any time. Cloud Contact Standard delivers a more sophisticated set of tools that provide full transparency and control of call traffic, along with powerful contact center capabilities, enabling an enterprise to deliver exceptional levels of customer service. Cloud Contact Advanced includes all the features of Basic and Standard with additional functionality like chat log, call recording and monitoring, and CRM integration.
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Hosted Contact Centers Explained - WBF Video
An explanation of how hosted contact centers work and how West product can help your organization.
This report draws on fresh research with insight from over 200 professionals involved in delivering the customer experience to provide a fresh look at the state of customer experience at the beginning of 2017.