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Service FAQs

Cisco WebEx Training Center FAQs

These General FAQs will help you as you prepare to make the shift to Cisco WebEx Training Center.

Show What do I need to host or attend a training session?
To use all of the interactive features in a training session, download and install the WebEx Training Manager on your computer. Training Manager automatically downloads the first time you start a training session.
Show Does Training Center support accessibility?
Several enhancements were made in the Training Center application for the Windows platform to provide keyboard accessibility and partial screen reader support in certain features. These enhancements comply with Section 508 of the U.S. Rehabilitation Act. For additional information, refer to the "Accessing the meeting window using the keyboard" topic in Training Center Help. In this release, users can now access the Session Controls panel and other floating panels using the keyboard when sharing content in full-screen mode.
Show Can I schedule sessions from my Lotus Notes or Microsoft Outlook calendar?
WebEx allows you to schedule training sessions, invite attendees, and start sessions from Microsoft Outlook or Lotus Notes. To get started, see detailed instructions and download the installer from the Support page of your Training Center service site. Not all features in the Scheduler are supported in Outlook integration and Lotus Notes integration.
Show Can I prevent attendees that I didn't invite from joining my sessions?
Yes. To prevent uninvited attendees from joining a training session you can: - Specify a password that users must enter to join the session. This password appears in the invitation email message that WebEx sends to the people you invite - Make the session "unlisted" so that only the people you invite know that it exists. - Restrict access to the training session; once all invited attendees have joined the training session, you can select Restrict Access on the Session menu to prevent others from joining. - Expel unwanted attendees from your training session by selecting Expel on the Participant menu.
Show What's the difference between sharing documents and applications?
With document sharing, attendees can see the document, but you can't change it. With application sharing, you share the application that you used to create or change the document; as you change the document, your attendees see your changes. Application sharing uses more bandwidth and therefore can affect the overall performance of your session. You can share virtually any type of document or application, but those that stream video or audio may not display appropriately. To share streaming content, use WebEx "Web content sharing" which displays the content in a Web browser on each attendee's computer. All you have to do is select Web Content from the Share menu, enter the URL of a Web site that contains the streaming content, and your attendees can see it in their own browsers. You can share many documents or presentations at the same time; each document or presentation appears on its own tab in the content viewer.
Show What types of files or applications can I share?
You can share virtually any document or application. For best results, if the application you want to share streams audio or video and is available on the web, you should: - Display the page in your browser - Use the Web content sharing feature (which opens a browser window on each attendee's computer)
Show Can I share more than one document or presentation at a time?
Yes. Use the WebEx content viewer to share as many documents or presentations as you like. Each document or presentation that you open appears on its own tab in the WebEx content viewer. For detailed information see the Training Center Host's guide on the Support page of your Training Center service site.
Show Why do my attendees sometimes see a yellow crosshatched pattern when I share applications?
The crosshatched pattern is the shadow of a window that is in front of the application that you are sharing. Just close the window and the pattern no longer appears.
Show What affects the performance of my training sessions?
Some of the factors that affect performance include: - The speed of your computer's Internet connection Internet traffic - Performance of your firewall and proxy servers Although you may have a high-speed connection to the Internet, there may be congestion or packet loss on the Internet. You usually can't do much about it other than to inform your network administrator or Internet service provider. Congestion is often transient and resolve itself over time. You should, however, report serious or persistent problems.
Show How can I test performance?
Use a route tracing utility, such as Trace Route, to determine where problems are exist between your computer and the WebEx servers. The utility sends data from your computer and measures the time it takes to for the data to reach the WebEx server. Ideally, data should take between 1-60 ms to reach the server. If it takes between 60-100 ms, your connection is slow. Times longer than 100 ms are unacceptably slow. If you continue to experience poor performance, contact your network administrator. To run Trace Route on Windows, open a command prompt and then enter "tracert your_site_URL" (where "your_site_URL" is the address of your WebEx service site). Make sure that you place a space after "tracert".

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