West Unified Communications Services
Resources & Insights

Press Release Editing Tips from GlobeNewswire Editors

West's GlobeNewswire editorial team provides advice and editing tips to address many of the common press release errors they see every day.

Customer Experience Questions to Guide you through the Jungle of Customer Care

To optimise customer experience, businesses should continually evaluate the level of customer care they are providing. Organizations can use these questions as a guideline to assess their customer experience and adjust where necessary.

Restaurant Chain Saves Millions with Unified Communications

Learn how Unified Communications (UC) from West was able to deliver simplicity, consistency and significant cost savings to a restaurant chain spanning over 400 locations.

Digital Transformation Helps Retailers Ensure a Better Customer Experience

Learn how digital transformation is helping retailers strengthen customer connections and improve the overall customer experience.

Microblogs, Visual Platforms and Unicorns: What Social Media Channels are Right for Your Audience?

Brands with high-performing social media strategies tend to have one thing in common: optimization.

Heads Up: How Proactive Notifications can Help you Retain Customers and Maintain Loyalty

Notifications can save your customers time, hassle, and, in some cases, money. Whatever you can do to make a customer’s life easier through notifications will likely result in a customer who appreciates and has an affinity for your brand.

Modern Web Design for IR Websites

With less concern over whether web technology can support the functional design requirements of your Investor Relations (IR) website, much more time and energy can be devoted to IR website design and user experience.

5 Common Complaints Hurting your Customer Experience

Although customers love self-service, common IVR complaints lead many customers to groan as soon as they hear a machine on the other line.

Relay Conference Captioning

Relay Conference Captioning (RCC) is available with our conferencing services giving your deaf and hard of hearing participants the opportunity to interact and collaborate during your meeting.