Unified Communications
Services

IP Communication Protocols 101

Looking at the types of IP protocols that are used to move information across the Internet, and how they’ve helped modern communications evolve.

Best Practices for Unified Communications Providers

In part 8 of our 9 part series we compile a list of the most important best practices for unified communications providers to follow.

What Does 'As-a-Service' Mean for Unified Communications?

Let's take a look at the term 'as-a-service' and examine the benefits and what it means to have Unified Communications as a Service (UCaaS).

The Best Channels for Customer Service Within the Contact Center

Customer service channel options have increased significantly over the last few years, but choosing the best fit for your business can be difficult.

See You at ICMI Contact Center Expo & Conference 2017

West is sponsoring ICMI's Contact Center Expo and Conference 2017. Stop by booth 624 for a demo!

Why Machines Won’t Replace People in Collaborative Communications

In part 7 of our 9 part series we explore how robots and machine learning will struggle to take human jobs in the collaboration industry.

How to Lead a Meeting with Moderation Tools

How to lead your next meeting by moderating your next meeting. Learn how to use moderation tools to plan and lead your next meeting.

Managing the Ups and Downs of Contact Center Call Volume

Thanks to cloud-based contact center solutions, businesses today are in much better position to ensure agents can deal with the ebb and flow of call volume.

New eBook: Using Cloud Collaboration to Keep Business Agile

Organizations are adopting more collaboration tools, including unified communications as a service (UCaaS ) tools like VoiceMaxx CE, because they deliver tangible business results.