Capture High Quality Call Audio with Voice Cloud Call Recording
With West Cloud Call Recording’s voice option, you can easily set up bulk recording of all phone calls, or you can select to record certain individuals or teams. You can further identify and record certain time periods, caller ID or service numbers, types of contacts, reasons for calling, and more.
All high quality audio recordings are safely stored in our secure, geo-resilient data centers, and you can easily retrieve and playback all of your calls at any time. Multiple search criteria and advanced indexing options make finding and playback simple and easy, and authorized users can share copies of calls via email.
Cloud Call Recording tightly integrates with our cloud contact center solution to provide a seamless contact center voice call recording experience. API toolkits facilitate further integration of call recordings to CRM or other business applications.
Actionable Recording Analytics & Features Designed by & for Business Users
Flexible web-based reporting and real-time dashboards give you access to the information you need at the click of a mouse whenever and wherever you need it, with over 60 standard Management Information reports available.
High speed playback with voice pitch adjustment allows those who need to listen to a large number of calls to get through more work, more quickly. Speed up playback to quickly pinpoint issues, then then slow playback with a single click to listen more carefully.
Secure, Resilient, & Compliant Cloud Recording
Each call is recorded multiple times as it transits our network to ensure recording regardless of any hardware failure, and are instantly replicated to multiple physical data centers for increased resiliency.
All calls are encrypted calls and can be stored for as long as you want, making them instantly accessible to your authorized users. Whether for legal compliance purposes, or for quality and process improvement, or simply evidencing transactions, you can rest assured your calls are safe and accessible for as long as you need them.
Cloud Call Recording is compliant to all key standards including ISO27001, FCA, Ofcom, DMA, and is West Cloud PCI compliant application out of the box, with advanced West Cloud PCI compliance option available for contact center credit card handling requirements.