West Cloud Contact
- Inbound call center functionality
- Call flow management tools
- Multimedia queuing
- Real-time monitoring & reporting
- Salesforce.com integration
Today’s savvy consumers and a competitive marketplace require an increased emphasis on improving customer interactions. Count on our highly scalable cloud contact centre solutions to deliver better customer service with a robust feature set, such as intelligent call routing, dynamic scripting, predictive dialing, CRM integration, and variety of recording and reporting options.
Cloud-based contact centre features enable you to provide outstanding customer service without the expense of traditional, on-premises call centre costs. Reap the benefits of a hosted contact centre solution, including:
West Cloud Contact, Cloud Contact Pro and Cloud Contact CE are cloud-based services, so there's no need to buy, maintain or upgrade onsite infrastructure. And you can rest easy thanks to business continuity and disaster recovery features, geographically dispersed global data centres, and 24/7/365 expert support.
Today's omnichannel customer service experience needs a contact centre solution that can keep the pace. West's cloud contact centre options accommodate small inbound operations and scale to large global enterprises that require sophisticated outbound, multichannel and call blending capabilities. Whatever the need, West’s hosted contact centre solutions help manage volumes, reduce operational costs, promote agent engagement, and ensure transactional security.
“What puts West over the top is their customer service. We have requested a number of enhancements and they always come through. Our approach to business is to provide world-class customer service. In my experience, West meets that standard as well.”
- Joe Victorino, EDI Manager, Capario