True end-to-end view
West’s Avoke Analytics Call Browser captures the entire call from the moments the caller dials the contact number until the caller hangs up, including all transfers, all IVR automation and all outsource partner resources.
West’s Avoke Analytics Call Browser captures the entire call from the moments the caller dials the contact number until the caller hangs up, including all transfers, all IVR automation and all outsource partner resources.
West’s Avoke Analytics Call Browser combines call data, IVR analytics, dialing-to-hangup audio recordings and speech analytics in a single interactive environment. Search and data views enable discovery of patterns (what happened), with drill-down to specific locations in the recording to understand caller intent and behavior (why it happened).
Using patented technology, West’s Avoke Call Browser is integrated in the telephony network, not in your data center. There is no hardware or software to install at any of your locations.