It is no secret that data theft is a big threat to businesses and to consumers. While no organisation or department can say it is risk-free, contact centres need to pay special attention to the processes and technologies that protect their client data. In fact, a recent West survey shows that 37% of businesses consider security as one of their three top priorities, and with good reason. There is nothing more damaging to a brand’s reputation than their customers having their data stolen.
We understand the need to balance the requirement to record and evidence financial transactions with the conflicting requirement never to record the credit card holder’s details. With West Cloud Contact Pro, PCI-DSS compliant call recording is agile and pain-free to set up secure credit card transactions to meet your specific needs.
Our advanced PCI-DSS solution provides a simple approach with a great customer experience ensuring that the whole call is recorded, but that no card information is recorded or stored, or even heard by your agents, further reducing the potential risk of card fraud and data theft.
Cloud-based call recording software that provides contact centres with amazing insight and analytics throughout the customer experience.
With West Cloud Call Recording software every customer interaction within your contact centre, including both voice recording and computer screen recording content, is transparently recorded and stored for as long as you need it, and underpinned by a security infrastructure that's ISO 27001 certified ensures all customer recordings are protected. As West Cloud Call Recording is a cloud-based solution, there's no capex, no long lead time, and no complex installation or hardware required.
To ensure compliance with security and audit standards, West provides audit and system reports giving you real-time monitoring and visibility of who is using your solution, when, and their activity.
“We did our due diligence when we selected this technology. We are very comfortable with our solution and I sleep very well at night.”
- Mark Hoover, Chief Information Officer, St. Elizabeth Physicians