West Unified Communications Services can help you get the most out Microsoft® Office 365 and Skype for Business with an array of value-added services designed specifically for businesses that already own licenses but want to add enhanced features, transition successfully to these new solutions and increase end user adoption.
InterCall Audio Integration
Skype for Business offers rich features that allow you to interact and share materials with participants, providing the best in collaboration solutions. However, there are times when attendees might be unable to join due to lack of access to the Internet or a PC while traveling, network connectivity issues or firewall restrictions. To extend meeting access, and for high quality audio and enhanced call controls, West UC Services delivers seamless audio integration with Skype for Business. Integrated audio from West allows participants to dial into Skype for Business meetings via multiple devices using our industry-leading InterCall Reservationless-Plus® audio conferencing platform.
Skype for Business with Integrated Audio Features:
- Call scheduling via Outlook®
- PSTN dial-in and dial-out
- Mixed Skype for Business/Reservationless-Plus recording
- *0 in-call support
Total Audio Conferencing Support
InterCall audio conferencing is backed by a team of over 1,100 operators around the globe, with localized support available in 25 languages. We offer toll-free numbers in 83 countries and local dial-in numbers for 34 major cities around the world. Our audio conferencing has a predictable uptime of 99.9%, but should you need support, you can reach an operator in-call by simply dialing *0.
Easily Automate User Account Provisioning with WestSYNC
A cloud-based service, WestSync operates automatically to provide these unique features and benefits to customer administrators that no other service can provide on demand and as-needed:
- Flexible synchronization settings – on-demand or scheduled syncs
- Automated maintenance – elimination of daily manual maintenance and possible keystroke errors
- Automated Creation – Office 365 user creation, trigger synchronization events to keep user accounts current and properly configured for audio conferencing services
- Automated Change – WestSync assures any changes to either account, whether Office 365 or West UC, is automatically synchronized
- Automated Deletion – if user account is deleted in Office 365, the West UC account is also deleted, eliminating or minimizing fraud
- On-Demand Account Lookup - Retrieve West UC ReservationlessPlus owner and/or Skype for Business Online user information
Training & Adoption
The successful implementation of new technologies does not end with deployment to the desktop. True success is achieved when end users effectively embrace the applications, resulting in a measurable return on investment and increased business productivity.
West UC training and adoption services ensure the successful deployment of Skype for Business and other Office 365 applications. Our programs are designed to promote rapid acceptance and use of new applications by combining precise methods with carefully measured success metrics.
Training and adoption services include on-demand recorded sessions, live virtual trainings and customizable programs to fit any business or departmental need. Talk to a West UC representative to find out more about your options.
Event & Training Solutions
If you’re looking to augment your Skype for Business conferencing services with a full scale event or training solution, West UC Services can help. We offer a variety of event solutions from streaming services to virtual environments, so no matter what your needs our events team has you covered.
In addition to event platforms, we have a team of experts who can work with you to ensure your training sessions, virtual tradeshows or high-profile calls go off without a hitch. West UC Services handles all your event needs, from consultation and scheduling to training and support. In addition to pre- (planning, rehearsals, presentation upload, etc.), live (moderation, Q&A management, etc.) and post- (speaker debrief, report delivery, etc.) event support, West UC offers on-demand file management, quick turn event management for those who have 24 hours or less to create an event, and recording support.
Want to Learn More?
If you’re interested in any of our Office 365 and Skype for Business solutions, please contact your West UC representative or an Office 365 specialist at [email protected].