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Event Audio Solutions Overview

With you every step of the way to ensure audio conference success.

West Unified Communications Services offers a range of event audio solutions and features to fit your business communication needs, whether your audience is a dozen executives, investors and analysts or a 2500-member sales force.

OPERATOR ASSISTED

Even with a small audience at your conferencing event with no bells and whistles, you can rely on the support of an operator who will greet participants as they dial into your call and are placed into your meeting.  These events need to be executed flawlessly in order to ensure their success. From large-scale investor relations calls to small board of directors meetings, count on West Unified Communications Services to work with you step-by-step, providing the help you need before, during and after your conference.

OPERATOR ASSISTED WITH EVENT PLUS

When you choose Event Plus, a feature available with our Operator Assisted service, you get the added benefit of speedier entry into the call for your participants. Event Plus reduces hold times for participants by allowing them to join your call through an automated process without waiting to be greeted by an operator. An operator is available during the call to offer assistance if needed.

PREMIUM

Whether a small event or a large one, West brings everyone together in one seamlessly planned, managed and executed event. Add features, like Q&A, recording or transcription, to ensure you get everything you need from your call. At the time of your conference, participants dial into your call and are greeted by a West operator who places them into your meeting.

PREMIUM WITH EVENT PLUS

When you choose Event Plus, a feature available with our Premium service, you get most of the features available with Premium calls and the added benefit of speedier entry into the call for your participants. Event Plus is an ideal feature to select for very large calls because it reduces hold times for participants by allowing them to join your event through an automated process. A West operator will not greet your participants, but is available to support everyone throughout the call.

DIRECT EVENTS

This service allows you to take advantage of the scalability of our Operator Assisted conferencing combined with the convenience of automated entry into your event without the assistance of an operator, similar to Event Plus. What differentiates these two services is the type of information you can obtain from your participants before they join the call and how it is collected. Registration prior to your event is available along with over 40 other features to tailor your call to your needs.

This document is intended to provide an overview of our event audio solutions and to help you understand the differences between them. Please use this document to assist you in choosing the right fit for your event call.

PDF icon event-audio-solutions-overview-en-gb.pdf

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