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Whiteboard Fridays: How to do an API for Cisco UC

Friday, December 15, 2017 - 09:00
API Connection with Cisco UC

If you’ve used technology at all in recent years, it’s likely you’ve heard the term API mentioned; however, you might not have a clear understanding of what an API is or does. APIs (Application Program Interfaces) are defined as a set of routines, protocols and tools for building software applications.

In other words, an API states how software components should interact with one another. APIs save software programmers time and effort since they use a standard group of commands for performing common operations. As a result, those commands don’t have to be rewritten each time they are needed.

For instance, consider how a keyboard and mouse are used as hardware interfaces for application and website access. Through an API (versus our example of interfacing hardware) a programmer accesses the features and data inside of an application to write code at a programmatic level, and that will connect applications to one another without the necessity of a user interface. The API gives the developer quick access to the code they need, to bring about desired actions and effects.

What’s So Important About an API?

APIs are essential for software code development, and that rings especially true in terms of West Unified Communications or Unified Communications (UC) in general. To enhance the communication possibilities, there are many APIs available from West as well as from Cisco.

APIs really open up the Unified Communications environment, providing developers access to powerful communications products like:

Using APIs, your organization will be able to extract important agent and calling information and reports from these systems and more. For example, you could pull out call response time data by region from West Cloud Contact and marry it with data from your accounting software for a custom report on Client Satisfaction vs. Capital Costs.

And on the Cisco side, you can access:

Implementing Cisco Unified Communications APIs

Cisco offers many ways to start putting the latest APIs and technologies into practice for increased efficiencies across your company. Some of these include APIs for:

  • Analytics and Automation
  • Cloud
  • Collaboration
  • IoT (Internet of Things)
  • Mobility and more

As shown above, there are many different APIs available at both West and Cisco. If you’re a larger organization with developers on staff, you’ll want to look at those APIs as a way to unlock the true power of West Unified Communications and get it wired into the way you do business. Connect with us at West today to discuss putting APIs to work optimizing communications in your organization.


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