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Unified Communications

Intrado Ready to Engage

Intrado – Actively Engaged and Ready to Serve

Rob Bellmar
Fri Mar 6, 2020
As concerns related to coronavirus, or COVID-19, grow globally, Intrado remains focused on the health and safety of our teams as well as the importance of delivering the solutions our clients will... more
Communications for Digital Transformation

Whiteboard Fridays: Investing in Communications as the Foundation of your Digital Transformation

Julie Kent-Ransom
Fri Dec 13, 2019

The phrase “digital transformation” has been on the lips of every executive and IT leader for many years now – and for good reason! By applying digital capabilities to processes, products and... more
Intrado wins channel award

Intrado Wins Channel Partner Insight Innovation Award

Julie Kent-Ransom
Fri Dec 6, 2019
Intrado’s Meredith Caram has been recognized with the 2019 Channel Partner Insight Innovation New Channel Chief of the Year award.  
The Channel Partner Insight Innovation Awards celebrate the... more
Intrado Wins at Cisco Partner Summit

Intrado Wins Big at Cisco Partner Summit 2019

Julie Kent-Ransom
Fri Nov 8, 2019
Cisco’s annual Partner Summit is designed for partners to learn, explore and connect with Cisco’s executives and industry thought leaders. From big announcements around interoperability between Cisco... more
Three things to consider when moving to the Cloud

Whiteboard Fridays: Three Things to Consider When Moving to the Cloud

Julie Kent-Ransom
Fri Jun 21, 2019

Making the decision to move your unified communications environment to the Cloud comes with considerable benefits. In this edition of Whiteboard Fridays, we’ve outlined three core areas to consider... more
Cisco vs Microsoft Collaboration

Whiteboard Fridays: Comparing Cisco and Microsoft in the Collaboration Space

Kevin McMahon
Fri Jun 7, 2019

When stepping up to the collaboration buffet, IT leaders now have more options to choose from than ever. In the early days of unified communications, organizations were somewhat constrained to... more
Ensure a UCaaS win

How to Team Up with Your UC Partner to Ensure a Win - #SquadGoals Part 2

Monica Ellis
Thu Apr 25, 2019
In the last post, we discussed important points to address when assembling your in-house UCaaS buying team. This time, we’re talking about aligning with your UC vendor, or your partner, if you will.... more

Assembling an In-house UCaaS Buying Team Destined for Success - #SquadGoals Part 1

Monica Ellis
Mon Apr 22, 2019
You’ve decided to take the plunge – you’re embracing digital transformation and have realized that moving your business communications to the Cloud is a logical step in that direction. So how do you... more
Manufacturing Technology Best Practices

Real-world Best Practices in Manufacturing Operations

Monica Ellis
Fri Mar 1, 2019
No matter the product, every manufacturer looks for new ways to improve quality while lowering costs. And the best way to do that is by following well-established best practices in manufacturing... more
2019 UCaaS Features Checklist

The Complete Enterprise Unified Communications Checklist

Kevin McMahon
Wed Jan 16, 2019
Unified Communications (UC) implementations are on the rise. According to Gartner, UCaaS adoption increased across all market segments in 2018 as a growing number of businesses are realizing the... more
UCaaS for Retail and Restaurants

West Unwraps UCaaS Service Bundles for Retail and Restaurants

Monica Ellis
Tue Dec 11, 2018
Today’s restaurant and retail businesses are faced with a new reality – and the reality is digital.
Digital transformation is a phrase on the tip of nearly every business leader’s tongue, and for... more
Restaurant Chain Saves with UC

Restaurant Chain Saves Millions with Unified Communications

Monica Ellis
Tue Oct 9, 2018
Today’s restaurants need to have flexible communications systems in place to handle the ever-growing consumer demand for voice and online orders, in addition to handling onsite customer needs.... more
Retail Digital Transformation Improves CX

Digital Transformation Helps Retailers Ensure a Better Customer Experience

Monica Ellis
Thu Oct 4, 2018
Retailers today have a challenging goal: omnichannel digital transformation.
Not too long ago, retailers considered digital transformation to be the shift from bricks and mortar to online. In this... more
Retailers find success in the Cloud

Four Ways Retailers are Using the Cloud

Monica Ellis
Tue Sep 4, 2018
Retail establishments are always working to stay ahead of the competition, whether through enhanced product features, better customer service, or lower prices. Another way some retail businesses are... more
Retail Customer Loyalty

Want Customer Loyalty? Be Loyal to Your Customers

Monica Ellis
Mon Aug 27, 2018
Loyalty is a two-way street. If you want your customers to be loyal to your brand, you have to show loyalty to them. Constantly churning customers is no way to build a business with longevity.... more
UC in the Cloud

UC & Retailers: Solving Top Retail Challenges in the Cloud [eBook]

Monica Ellis
Mon Aug 20, 2018
Retailers have a huge impact on our everyday lives. From purchasing life-giving necessities during the weekly grocery trip or satisfying that mid-life crisis with a new sports car, when you stop to... more
UC for Banking and Financial

A Unified Communications Recipe for Banking and Financial Verticals

Kevin McMahon
Wed Aug 15, 2018
Banking institutions handle highly sensitive information that needs to be stored on reliable servers over an extremely secure network. It is vital that banking data is always available, always... more
UC Changes the Way We Work

How Unified Communications Changes the Way We Work

Kevin McMahon
Fri Jul 20, 2018
An increasing number of IT departments are looking to consolidate their communications services – for simplicity, cost-savings, and interoperability. Instead of having disparate accounts for... more
UCaaS & Collaboration

How UCaaS and Collaboration Fuels Business Growth

Kevin McMahon
Wed Jul 11, 2018
Businesses are continually looking for ways to grow and ultimately increase profits. Here’s the trick: discovering and making the tweaks to internal processes that can make a real impact on the... more
Embrace UCaaS

4 Reasons to Embrace UCaaS

Kevin McMahon
Thu Jun 14, 2018
According to Frost & Sullivan’s North American Hosted IP Telephony and UCaaS Market, Forecast to 2023, premises-based communications solutions are reaching the end of their useful life. As a... more
UCaaS benefits Manufacturing & Utilities Verticals

How UCaaS can Benefit Manufacturing and Utilities Verticals

Kevin McMahon
Thu May 10, 2018
A recent Frost & Sullivan survey of nearly 2,000 global IT and Telecommunications decision-makers reveals that an astounding 80 to 90 percent of respondents in all industry verticals already use... more
Cisco Annuity Partner of the Year

West Wins 2018 Cisco Annuity Partner of the Year at Collaboration Summit

Monica Ellis
Thu May 3, 2018
Cisco Collaboration Summit, a yearly invitation-only event that features Cisco’s executive leadership, wrapped up just a couple of weeks ago in Phoenix, and as usual, there were some big... more
UCaaS Implementation

5 Realities of UCaaS Implementation

Kevin McMahon
Wed Apr 25, 2018
So many myths swirl around the move to cloud-based unified communications from either on-premises UC or traditional phone systems. We have found that many times customers underestimate the amount of... more
Disaster Planning

Disasters Happen: Let Your Provider Help You Plan, Survive and Recover

Kevin McMahon
Thu Apr 19, 2018
The past years have shown us that natural disasters can and do happen anywhere. The question is: How prepared are you to continue running your business in the wake of a hurricane, flood, or, as one... more
West at Channel Partners

West is Poolside with Channel Partners

Kevin McMahon
Fri Apr 13, 2018
The countdown to the 2018 Channel Partners Conference & Expo is on! The annual conference begins Tuesday, April 17, 2018 at the Venetian & Sands Expo in Las Vegas. The West partner team will... more
Drive UC User Adoption

Communication Strategies to Drive UC End User Adoption

Kevin McMahon
Thu Mar 22, 2018
IT leaders who take the time to develop a thorough communication plan can vastly improve user adoption when introducing unified communications tools in an organization. This document starts to take... more
Cloud Technology to Improve Remote Work

How Three Remote Workers Use Cloud Technology to Improve Everyday Interactions

Monica Ellis
Mon Mar 5, 2018
The Cloud has brought a wealth of benefits to organizations of all types and sizes; benefits like enhanced business continuity/disaster recovery, budget-friendly opex pricing models, and evergreen... more
Hybrid UC

What Does Hybrid Unified Communications Really Mean?

Kevin McMahon
Thu Mar 1, 2018
According to Gartner, hybrid unified communications (UC) and Collaboration allows organizations to blend traditional on-premises UC with private and public cloud models. This “blending” is... more
Enterprise UCaaS Outlook

Unified Communications as a Service 2018 Enterprise Outlook

Melissa Coen
Fri Feb 23, 2018
Frost and Sullivan’s forecast for the North American Hosted IP Telephony and Unified Communications-as-a-Service (UCaaS) market indicated growth of over 30 percent in 2016, with a similar growth rate... more
Adopt a Cloud Strategy

6 Tips for Adopting a Cloud-First Strategy in 2018

Kevin McMahon
Tue Feb 20, 2018
According to Global Market Insights, Inc., the unified communications (UC) market is forecasted to reach $96 billion by 2023. Many companies across the globe are seeking the ability to attain real-... more
Telehealth Benefits

Telehealth: Better Serve your Patients, Get Reimbursed

Kevin McMahon
Mon Feb 5, 2018
Telehealth has gained momentum in the healthcare industry recently, providing patients with broader access and allowing for more efficient use of limited clinician resources. Over the past two years... more
West Named First Cisco Powered Cisco Webex Teams Service Provider

West Named First Cisco Powered Cisco Webex Teams Service Provider

Monica Ellis
Mon Jan 22, 2018
West is the first company in the world to be designated a Cisco Powered Cisco Webex Service Provider (SP). The accreditation is part of Cisco’s Cloud and Managed Services Program (CMSP) and it’s... more
API Connection with Cisco UC

Whiteboard Fridays: How to do an API for Cisco UC

Kevin McMahon
Fri Dec 15, 2017

If you’ve used technology at all in recent years, it’s likely you’ve heard the term API mentioned; however, you might not have a clear understanding of what an API is or does. APIs (Application... more
Cisco Collaboration Flex Cloud Migration

4 Ways Cisco Collaboration Flex is Revolutionizing Cloud Migration

Monica Ellis
Mon Dec 4, 2017
Companies are increasingly shunning the pitfalls of on-premises systems, like high upfront capex costs, complex deployments, ongoing maintenance requirements, and in their place IT departments are... more
Networking for Global UC

Whiteboard Fridays: Global Networking for Unified Communications

Kevin McMahon
Fri Dec 1, 2017

Going global with your Unified Communications (UC) network environment is a necessary part of doing business across an international landscape. The flexibility available in today’s network... more
Deploying Global UC

Whiteboard Fridays: How to Deploy Global Unified Communications

Kevin McMahon
Fri Nov 17, 2017

We live in a global community, so it’s no surprise that many companies require a worldwide communication system to connect local offices across the globe. Today’s developments in telephony provide... more
IM vs. Enterprise Massaging

Whiteboard Fridays: Instant Messaging vs Enterprise Messaging

Kevin McMahon
Fri Oct 27, 2017

The Evolution of Messaging
First there was the written word, then the phone, then email, then instant messaging and texting, and now enterprise messaging and Unified Communications.
Remember when... more
Skype for Business UC Integration

Whiteboard Fridays: Integrating Skype for Business Into Your UC Environment

Kevin McMahon
Fri Oct 13, 2017

Hi, my name is Marcus Schmidt and I’m the Senior Director of Product at West’s Unified Communications Services. Welcome to Whiteboard Fridays.
Let’s talk a little bit about Skype for... more
Unified Communication Trends

Whiteboard Fridays: 5 Emerging Trends in Unified Communications

Kevin McMahon
Fri Sep 22, 2017

5 Trends Emerging across Unified Communications – from SMB to Enterprise Markets
For this edition of Whiteboard Fridays, we want to acquaint you with five trends in Unified Communications (UC)... more
Cisco Webex Teams Boards Explained

Whiteboard Fridays: The Cisco Webex Teams Board Explained

Kevin McMahon
Fri Aug 25, 2017

Hi, my name is Marcus Schmidt. I'm the Senior Director of Product at West Unified Communications, and I'd like to welcome you to Whiteboard Fridays. So I want to talk with you about one... more
Avoid the Hardware Trap with UCaaS

Escaping the Hardware Trap with UCaaS

Kevin McMahon
Thu Aug 24, 2017
Managing and maintaining an enterprise server farm and a gigantic network of switches and routers used to be a badge of honor in the world of IT. The more your gear sprawled, the more powerful IT... more
Cloud-based UC Connects Users Across Geographies

How Cloud-based UC Unifies Users Across Geographies

Kevin McMahon
Wed Aug 16, 2017
One of the most difficult challenges for IT departments is managing enterprise communications infrastructure across different locations spanning significant distances. Oftentimes, IT must “deputize”... more
Cisco Collaboration Flex Licensing

Whiteboard Fridays: Cisco Collaboration Flex Licensing Made Simple

Kevin McMahon
Fri Aug 11, 2017

Cisco Collaboration Flex Licensing: Mix and Match Messaging and Calling Plans to Configure a Cloud, Hosted, and/or Premises-based Hybrid UC Environment
Cisco Webex Teams is a service of the Cisco... more
2017 Unified Communication tech trends

3 Emerging Technology Trends to Watch in the UC Space

Rob Bellmar
Tue Aug 8, 2017
The unified communications (UC) industry is growing dramatically with analysts expecting it to be a $96 billion market by 2023, according to Global Market Insights. While UC tools are soaring in... more
Cisco Webex Teams Hybrid UC

Whiteboard Fridays: How to Deploy Cisco Webex Teams in a Hybrid UC Scenario

Kevin McMahon
Fri Jul 28, 2017


Cisco Spark Integrates Calling, Calendaring and Directories across Cloud UC Platforms and Apps
Cisco Spark is a service of the Cisco Collaboration Cloud that creates a place for teams to work... more
SMB vs Enterprise UC

Whiteboard Fridays: SMB vs Enterprise Unified Communications Needs

Kevin McMahon
Fri Jul 14, 2017


Hi, my name is Marcus Shmidt. I'm the Senior Director of Product at West Unified Communications, and I'd like to welcome you to Whiteboard Fridays. So let's talk about the different... more
Enable Enterprise Mobility

How to Promote Mobility, Productivity in Your Organization

Kevin McMahon
Thu Jun 29, 2017
According to a study by Strategy Analytics, 1.75 billion people, or 42 percent of the entire global workforce, will be mobile by 2020. With the rapid expansion of the remote workforce and employees... more
Unified Communications Analytics

UC and Analytics: A Dynamic Pairing that Will Optimize Your Business

Kevin McMahon
Thu Jun 22, 2017
When you think of unified communications, chances are analytics does not come to mind. Yet your organization’s UC generates a rich data set that, when mined appropriately, can significantly enhance... more
Stop Shadow UC

Shadow UC: An Opportunity to Better Serve Your Users

Kevin McMahon
Wed Jun 14, 2017
A salesperson is meeting with a client, who asks if a certain product is available in another region where the company has branch offices. The salesperson pulls out his iPhone and uses FaceTime to... more
UC User Experience Platform

UC: Look for a Single User Experience, Not a Single User Platform

Kevin McMahon
Wed Jun 7, 2017
The past five years have changed unified communications considerably. Where once UC encompassed tasks associated with basic PBX and telephony, most organizations now consider UC to be a full suite of... more
Organize Workday Efficiency

How to Organize Your Work Day for Efficiency: Minimize Multitasking

Dennis Collins
Tue Jun 6, 2017
“All high performance requires focus.”
– Dan Rockwell, author of the LeadershipFreak Blog
Defining Efficiency is the First Step to Higher Performance and Greater Productivity
When the topic is... more
UC User Best Practices

Best Practices for Unified Communications Users

Dennis Collins
Wed May 31, 2017
The Importance of Private, Reliable, Secure Business Communications
In the last post of our blog series we shared “Best Practices for Unified Communications Providers.” For our ninth and final post... more
UC Best Practices

Best Practices for Unified Communications Providers

Dennis Collins
Wed May 24, 2017
The Importance of Private, Reliable, Secure Business Communications
In the last post of our blog series we assured readers that "Machines Won’t Replace People in Collaborative Communications" For... more
What is as-a-service

What Does 'As-a-Service' Mean for Unified Communications?

Kevin McMahon
Tue May 23, 2017

Most of us are familiar with the term ‘As-a-Service’ as it relates to infrastructure (IaaS), platform (PaaS) and software (SaaS). But we’re here to clear up confusion around Unified... more
Human vs Machine Collaboration

Why Machines Won’t Replace People in Collaborative Communications

Dennis Collins
Wed May 17, 2017
The Importance of Private, Reliable, Secure Business Communications
In the last post of our blog series we elaborated "3 Digital Trends That Will Change Collaboration in 2017" For part seven, we take... more
Agile Business Collaboration

New eBook: Using Cloud Collaboration to Keep Business Agile

Monica Ellis
Thu May 11, 2017
According to Gartner’s definition, digitalization is the use of digital technologies to change a business model and provide new revenue and value-producing opportunities. Top performing businesses... more
Digital Trends Affecting Collaboration

3 Digital Trends That Will Change Collaboration in 2017

Dennis Collins
Wed May 10, 2017
The Importance of Private, Reliable, Secure Business Communications
In our last post of this blog series we explained "How Collaborative Communications Make Business Profitable, Productive and... more
Collaborative Communications Profitable Business

How Collaborative Communications Make Business Profitable, Productive and Progressive

Dennis Collins
Wed May 3, 2017
The Importance of Private, Reliable, Secure Business Communications
In our last installment of this blog series we discussed "How Collaborative Communications Enable a Democracy of Information." This... more
Collaborative Communication Democracy of Information

How Collaborative Business Communications Enable a Democracy of Information

Dennis Collins
Wed Apr 26, 2017
The Importance of Private, Reliable, Secure Business Communications
In our previous installment of this blog series we explored "How Pursuing Digital Transformation Amplifies Business Disruption"... more
Amplify Business Disruption

How Pursuing Digital Transformation Amplifies Business Disruption

Dennis Collins
Tue Apr 11, 2017
The Importance of Private, Reliable, Secure Business Communications
In our previous installment of this blog series we explored "Why Digital Transformation is Competitive Advantage for Collaboration... more
Digital Transformation Competitive Advantage

Why Digital Transformation is Competitive Advantage for Collaboration

Dennis Collins
Wed Apr 5, 2017
The Importance of Private, Reliable, Secure Business Communications
In our previous installment of this blog series we answered “Why Secure, Private, Reliable Business Communications Are Essential.”... more
Business Communications Essentials

Why Secure, Private, Reliable Business Communications Are Essential

Dennis Collins
Thu Mar 30, 2017
The Importance of Private, Reliable, Secure Business Communications
Part 1: Why Secure, Private, Reliable Business Communications Are Essential for Competing in Today’s Digital Environment
In an... more
UCaaS 2017 Outlook

Unified Communications-as-a-Service 2017 Enterprise Outlook

Melissa Coen
Thu Mar 9, 2017
Unified Communications-as-a-Service, aka UCaaS, is currently described as cloud-based messaging, voice and video services that are consolidated into a single platform. Up until this point, the focus... more
West at Enterprise Connect

What to Expect from West at Enterprise Connect 2017

Kevin McMahon
Wed Mar 8, 2017
New technology is rapidly transforming enterprise communications and collaboration faster than most of our customers can keep up with. To help make sense of today’s evolving market, Enterprise... more
UC for Developers

What's on the Developer UC Wish Lists?

Kevin McMahon
Thu Feb 16, 2017
Unified communications solutions are designed to simplify collaboration and reduce barriers. But more often than not, they end up tangled in a web of poorly integrated business applications.
Many... more
West Cisco Gold Partner

West Re-ups Gold Partner, Other Cisco Certifications for 2017

Monica Ellis
Wed Feb 8, 2017
Good news at West as we have once again successfully completed Cisco’s rigorous auditing process to retain our certifications as a Gold Partner and as a Cloud and Managed Services Master Partner... more
Cloud Unified Communications Strategy

Adopt a Cloud-First Unified Communications Strategy in 2017

Kevin McMahon
Mon Jan 30, 2017
Organizations rely on a wide variety of communication and collaboration tools, but many businesses struggle to realize the full potential of these platforms.
Our recent survey of IT Managers... more
Unified Communications Providers Interoperability

Interoperability Between UC Providers Key for Your Business

Dennis Collins
Thu Dec 15, 2016
Most of us can agree that interoperability is the future of unified communications. Over the past year, we’ve made progress in the right direction. New Initiatives by Cisco and others have made it... more
Unified Communications for Healthcare

Unified Communications is Changing Healthcare Technology

Melissa Coen
Tue Dec 13, 2016
Research by the Ponemon Institute has found that when hospital staff members use outdated communication tools, money is wasted and time is lost. The use of obsolete devices like pagers, or... more
Customer Loyalty Survey

Infographic: The Science of Customer Loyalty

Kevin McMahon
Mon Dec 5, 2016
Securing a new customer is a reason to celebrate, but research estimates that it costs around five times more to acquire a new customer than to keep an existing one. Want to future proof your company... more
UCaaS for Millennial Workforce

How UCaaS Accommodates, Empowers the Millennial Workforce

Melissa Coen
Wed Nov 30, 2016
Millennials Will Soon Dominate the Workforce
A recent PwC report estimates that by the year 2020, over 50 percent of the workforce will be comprised of millennials. And by the year 2025, that number... more
Cisco Collaboration Cloud Partner of the Year

Cisco Names WestUC 2016 Collaboration Cloud Partner of the Year (Americas)

Monica Ellis
Tue Nov 15, 2016
Cisco’s annual partner conference was held November 1-3 in San Francisco this year, where we were pleased to be awarded with the title “2016 Collaboration Cloud Partner of the Year” for the Americas... more
Skype for Business S4B Ignite

S4B: A Promise Unfulfilled or Simply Delayed, Again?

Kevin McMahon
Mon Nov 14, 2016
Skype for Business (S4B) Announcement at Microsoft Ignite
There was big news at the recent Microsoft Ignite event, their annual partner conference which took place in Atlanta at the end of September... more
VMworld 2016

Top 7 IT and Cloud Trends from VMworld 2016

Melissa Coen
Wed Oct 19, 2016
VMworld US 2016 took place August 28 – September 1 at the Mandalay Bay Hotel and Convention Center in Las Vegas, NV. The US VMware convention boasted over 23,000 attendees from 83 countries, and more... more
Unified Communications End Users

How to Consider End Users in UC Purchasing Decisions

Kevin McMahon
Wed Oct 5, 2016
Though unified communications (UC) is a worthwhile investment for enterprises, poor implementation could lead to disappointing ROI. According to one benchmark study, just 43 percent of IT leaders... more
BYOD Unified Communications

4 Ways to Accommodate BYOD Growth with UC

Melissa Coen
Tue Oct 4, 2016
According to a recent market research study from ReportLinker, the Unified Communications as a Service (UCaaS) market size is estimated to grow from $17.35 billion in 2016 to $28.69 billion by 2021.... more
UC Healthcare Security

Making Unified Communications Secure for Hospitals and Healthcare Organizations

Kevin McMahon
Mon Oct 3, 2016
Today’s healthcare industry is in transition. Due to government requirements, doctors and hospitals are moving to electronic health records, and managing a load of regulations and concerns regarding... more
Mobility in the Healthcare Industry

Mobility and Data Sharing Key Factor in UC and Healthcare Demand

Kevin McMahon
Sun Oct 2, 2016
Today’s informed and mobile-enabled citizen first pulls out their phone and consults WebMD, HealthTap, DoctorOnDemand, or any of a plethora of similar healthcare apps that are readily available and... more
Gartner Symposium Barcelona

5 Things to do at the 2016 Gartner Symposium/ITxpo

Kevin McMahon
Wed Sep 28, 2016
Let’s face it – with the scores of new information, connections and business tools, attending conferences can be overwhelming. Deciding which keynotes to attend, manoeuvring from the tradeshow floor... more
Stop Shadow UC

4 Ways to Stop Shadow Unified Communications

Kevin McMahon
Tue Sep 13, 2016
Today’s mobile-driven employees want access to unified communications and collaboration technologies that make their jobs easier. What they don’t want to do is wait. If a company doesn’t offer... more
West UCaaS Leader Quadrant Gartner

West Maintains Leadership Position in Gartner UCaaS Magic Quadrant for 5th Year Running

Kevin McMahon
Wed Sep 7, 2016
Gartner Inc., the world’s leading information technology research and advisory firm, has just published its 2016 Magic Quadrant for Unified Communications as a Service, Worldwide. We are pleased to... more
Unified Communications Enterprise

UC is Driving Enterprise Success in 2016

Melissa Coen
Mon Jul 18, 2016
By now, the average company is using some variety of unified communications (UC) solution, as the technologies have become part of mainstream communications. UC tools enable integrated communications... more
Migrating to the Cloud

3 Reasons to Take Communications to the Cloud

Dennis Collins
Fri Jun 17, 2016
Cloud-Based Communication is Surging – Here’s Why You Should Follow the Trend
Within the year, analysts predict that the cloud will account for 28 percent of the unified communication (UC) market, up... more
Email in Unified Communication Era

Why Unified Communications Won’t Kill Email

Dennis Collins
Tue Jun 14, 2016
Unified Communications Won’t Eliminate Email – But it Might Give Your Inbox a Break
According to IDC research, over 10 million more workers will join the U.S. mobile workforce by 2020. As businesses... more
Unified Communications Team Benefits

Build More Collaborative Enterprise Teams with UC

Melissa Coen
Thu Jun 2, 2016
Building More Collaborative Enterprise Teams through Unified Communications
Most people would agree that travel time both to and from meetings is generally a time waster, as is the amount of emails... more
Sustainable Innovation

Future-Proof Yourself with Sustainable Innovation

Dennis Collins
Wed May 11, 2016
What is Sustainable Innovation?
On his very first day, a junior designer for Airbnb was asked to pitch a new idea for the popular lodging site. The employee responded by changing an icon in the... more
Frost & Sullivan UC Award

Frost Recognizes West UC Strategy & Leadership

Kevin McMahon
Thu May 5, 2016
Frost & Sullivan awarded West Corporation for it's leadership and strategy innovation in the Unified Communications industry.
West is the proud recipient of Frost & Sullivan’s 2015 North... more
Transition to Unified Communications

6 Steps of Transitioning to Unified Communications

Kevin McMahon
Wed Apr 20, 2016
West Unified Communications has been helping enterprises, with hundreds or thousands of employees, transition to Unified Communications for over a decade and our experience has shown that there are... more
Unified Communications Pros Cons

The Pros and Cons of Unified Communications

Melissa Coen
Tue Dec 8, 2015
Before jumping right into a comparison of the advantages and disadvantages of a Unified Communications (UC) implementation, let’s take a moment to define UC and the facets it includes.  Unified... more
Understanding Unified Communications

7 Key Terms: Understanding Unified Communications

Kevin McMahon
Fri Dec 4, 2015
When researching available options for an enterprise phone system, it helps to have a handle on the terms and options available.  Moreover, understanding what choices are offered as part of today’s... more
Unified Messaging

Integrated Messaging vs. Unified Messaging

Melissa Coen
Mon Nov 16, 2015
Which is a better choice for my enterprise, Integrated Messaging or Unified Messaging? These phrases are very similar and are often confused with one another or mistakenly used interchangeably. Let’s... more
CTO Unified Communications

CTOs & Unified Communications Systems Evolving

Melissa Coen
Mon Oct 26, 2015
The role of the Chief Technology Officer (CTO) in an organization can be a complex one.  The individual holding this position in a business must get used to wearing many hats.  And the hats are... more
UC Migration Best Practices

Migrating to Unified Communications Best Practices

Kevin McMahon
Wed Oct 14, 2015
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Sometimes the difference between a successful Unified Communications deployment and a truly transformative change to the organization lies in the use... more
Rethink Business Communications

Rethinking Business Hosted Communications Strategy

Kevin McMahon
Wed Oct 14, 2015
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When you are comparing enterprise business hosted communications systems, it's easy to get caught up in all the specifications, features, and... more
Hosted Voice vs. Unified Communications

Hosted Voice vs. Unified Communications

Kevin McMahon
Fri Sep 18, 2015
There are a lot of acronyms that get thrown around when discussing present-day communications infrastructures. So it's no wonder many CIOs, IT Managers, and other decision-makers are confused about... more
Unified Communications for Healthcare

Healthcare Heads to the Cloud - SlideShare

Kevin McMahon
Wed Sep 16, 2015
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Collaboration in healthcare is vital to improving patient outcomes while promoting agility and maintaining accuracy. Whether it's a hospital, clinic... more
Business Phone a Powerful UC Tool

Make Your Business Phone a Powerful UC Tool

Kevin McMahon
Fri Sep 4, 2015
Ring…ring…ring…oh great, it’s that annoying salesperson from Acme Inc. that won’t stop calling.  You’ve ignored their calls and voicemails at work, but they relentlessly continue to call.  You start... more
Why West for your Enterprise Communications

Why West for Your Enterprise Communications

Kevin McMahon
Fri Sep 4, 2015
Many companies, from the SMB market to larger enterprises, are evaluating cloud based communications and many of them are already using solutions that are hosted. In Information Week’s 2013 State of... more
Enterprise Global Unified Communications

10 Signs Enterprises Need Unified Communications

Kevin McMahon
Sun Aug 2, 2015
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Unified Communications are the enterprise’s lifeline in today’s business environment where speed, flexibility and clear communication can make or... more
CFO Unified Communications

Sway Your CFO to Cloud Unified Communications

Kevin McMahon
Tue Jul 28, 2015
Switching to Cloud-Based Unified Communications
Congratulations!  Your CIO has given their blessing to go forth with a new Unified Communications solution.  The only thing standing in the way of... more
UC Lean Operations

Unified Communications as Step to Lean Operations

Kevin McMahon
Tue Jun 30, 2015
Most would agree that a common business goal for organizations that want to thrive is to enact lean operations.  In other words, these businesses embrace a strategy of producing the best quality... more
UC Impact Healthcare

The Impact of Unified Communications in Healthcare

Kevin McMahon
Tue Jun 2, 2015
In the healthcare field, quick and effective communications are critical. The internet and advancements in technology have given physician’s offices, diagnostic centers, and hospitals the ability for... more
UC Enterprise Workflow

Improving Workflows for the Enterprise with UC

Kevin McMahon
Wed May 20, 2015
One of the biggest complaints I have heard from employees, throughout every company I’ve ever worked with, is how frustrating it is when the workflow process is interrupted, or slows down due to a... more
Business Learning Cloud

Survey: Big Business Still Learning About Cloud

Kevin McMahon
Fri May 8, 2015
Survey Finds Misperceptions about Security, Costs Slowing Adoption
While it seems “The Cloud” has been a long-term trend in IT, there remain many myths about how it works and what advantages it holds... more
Future of Unified Communications

The Future of Unified Communications

Kevin McMahon
Wed May 6, 2015
Unified Communications (UC) is defined as the integration of real-time enterprise communication services like instant messaging/chat, presence, voice/VoIP, mobility features, audio, video, and web... more
Virtualization of UC

Rapid Rise of the Unified Communications Market

Kevin McMahon
Mon Mar 9, 2015
Business is booming for providers of Unified Communications services.  Numerous forecasting reports predict strong and steady growth.  According a recent report published by Transparency Market... more
Unified Communications Mistakes

Avoid These Costly Unified Communications Mistakes

Kevin McMahon
Fri Mar 6, 2015
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When it comes to Unified Communications (UC), costly mistakes are avoidable if an organization is thoroughly prepared prior to embarking on the... more
C-Level Cloud 2015

C-Level Execs are Turning to the Cloud in 2015

Kevin McMahon
Tue Feb 17, 2015
At the end of last year, Forbes published an article based on results from the KPMG study called 2014 Cloud Survey Report: Elevating Business in the Cloud.  The study is based on 500 interviews with... more
Making Sound Decisions in UC Environment

Making Sound Decisions in UC Environment - Part 3

Kevin McMahon
Tue Jan 20, 2015
This is the last in a series of 3 posts that discuss key trends related to UCaaS which CFOs should be aware of as they play an increasingly central role in guiding a firm’s technology strategy. Today... more
Making Sound Decisions in UC Environment

Making Sound Decisions in UC Environment - Part 2

Kevin McMahon
Mon Jan 12, 2015
This is the second in a series of 3 posts that discuss key trends CFOs should be aware of as they assume an increasingly important role in determining the firm’s IT strategy. Today we take a quick... more
UC Decision Making

Making Sound Decisions in UC Environment - Part 1

Kevin McMahon
Fri Jan 9, 2015
A recent joint study by Gartner and the Financial Executives Research Foundation (FERF), the research affiliate of Financial Executives International (FEI), indicates that chief financial officers’... more
Cloud Makes Collaboration Work

How The Cloud Makes Collaboration Work

Kevin McMahon
Wed Dec 10, 2014
When Frost & Sullivan recently surveyed more than 1,000 IT decision makers in the U.S. and Europe, one of their biggest concerns about unified communications and collaboration tools focused on... more
UC Federation

How to Enable Collaboration Through UC Federation

Kevin McMahon
Fri Nov 7, 2014
Collaboration in the workplace is more than just sending a few emails to your colleague or quickly chatting an instant message. It’s about sharing documents and being able to discuss them at the same... more
DIY in Communications Tech

How the DIY Movement has Effected UC Technology

Kevin McMahon
Thu Oct 30, 2014
Years ago, Bob Villa started the ‘do it yourself’ craze with home improvements. As technology has progressed, we’ve become accustomed to being able to do all kinds of things on our own, regardless of... more
UC Strategic Partnership

How to Find the Right UC Partner - SlideShare

Kevin McMahon
Tue Oct 14, 2014
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The successful deployment of a unified communications solution requires a true partnership. An effective partnership leverages the expertise and... more
Move to Cloud-Based UC

4 Signs You Should Move to Cloud-Based UC

Kevin McMahon
Fri Oct 3, 2014
While many business technologies seem to be racing headlong into the cloud these days, one area that has been slower to change is tele-communications.
Whether you’re talking about direct calls... more