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6 Steps to Fully Optimize Your VoIP Infrastructure

Monday, December 14, 2015 - 10:15
VoIP Optimization

As more businesses than ever are moving away from their traditional PBX and toward comprehensive VoIP solutions, it has become vital for companies to ensure their network infrastructure is brought up-to-date to accommodate and optimize voice signals over data lines. This transition to VoIP solutions over traditional on-premises PBX systems, with an industrygrowth rate of almost 20%, is spurred by the many advantages that come with a VoIP system. These can include lowered costs, flexibility, scalability, and much more.

However, as voice signals now travel over the same lines as data, there are important considerations that should be reviewed to continue experiencing a high level of call quality and optimized voice functionality while using VoIP.  Review the options below and make any necessary changes to ensure that your network infrastructure is fully optimized for Voice-over-IP (VoIP).  

1. Upgrade your Network Infrastructure

One of the first places to start when ensuring your infrastructure is optimized for a VoIP installation is properly estimating the necessary bandwidth for the best performance. It is crucial to remember this piece of the infrastructure pie – otherwise, you’ll surely be hearing about it from your users in terms of complaints about poor voice quality and the number of dropped calls. Make sure to thoroughly analyze the network and do a complete assessment prior to implementing your business VoIP solution.

Instead of upgrading your network infrastructure piecemeal, another option is to deploy the Maxxis Application Network from West. The Maxxis network solution enables your enterprise to set up a converged, all-IP network as a fully-managed infrastructure with unprecedented application performance, flexibility, and resiliency. Maxxis uses multiple Tier 1 carriers to ensure wide geographic coverage with a complete choice of network interfaces suitable to each business’ needs.

2. Ensure QoS (Quality of Service)

In a VoIP solution, the way QoS works is to send certain data packets with a higher priority. The highest priority packets would be for voice and video calls, since latency can largely impact the level of call quality. If data packets are not prioritized properly, call quality may be degraded through delays and jitter, as well as packet loss. Callers may experience echoes or delayed speech. For obvious reasons, QoS needs to be addressed in order to realize a fully-enhanced VoIP network infrastructure.

3. Look at Grade of Service (GoS)

Grade of Service (GoS) is another important aspect to look at when optimizing your VoIP network. GoS is defined as the probability of a call being blocked or delayed more than a specified interval, expressed as a fractional percentage. Essentially it looks at the possibility of calls made or received being dropped due to network traffic. An industry standard for good GoS is 85% of calls answered in 30 seconds. An example of a bad GoS is when a call is dropped or may take longer than usual to connect to your VoIP phone system.  

To have the best GoS, you will need to consider improving your call routing capacity. This can be optimized through the appropriate VoIP contact center solution. West Cloud Contact can supply just that – giving your enterprise state-of-the-art call routing and management with sophisticated contact center tools.

4. Be sure to Consider Security

With the rate of cybercrimes continuing to increase, it is of utmost importance to secure your voice lines across the internet in addition to your data lines. Your VoIP network infrastructure should include appropriate firewall policies as well as good antivirus, malware and spyware prevention programs.

West’s MaxxSecure puts security in the cloud to help protect networks from spam and viruses, intrusions, and inappropriate web content while providing simplicity and consistency of security policy management. MaxxSecure can also serve to eliminate single–points–of–failure and bottlenecks that are common with premises–based security solutions.

5. Select Scalable VoIP Solutions

The need for scalability is the top reason for evaluating new VoIP systems, according to a recent study. Today’s enterprises require VoIP solutions containing an extensive number of features that can be easily managed and scaled to the current volume of business and support personnel. These solutions also need to also be scalable to multiple geographic locations that can span the globe and connect employees at any location, whether it’s from the corporate office, a branch office, or a remote location.

VoiceMaxx from West is a fully-scalable hosted VoIP solution that allows companies to transform and reshape their use of communications technology. It includes a suite of cloud-based, on-demand services containing full PBX functionality, advanced call management tools, and leading edge Unified Communications features.

6. Don’t skimp on Support

In the event of an outage, it’s important to have a solid customer support agreement in your back pocket that you can rely on for quick response times and quality service. Make sure you select a VoIP solutions company that has the reputation to stand behind their VoIP solutions, and will maintain a high level of uptime and top level quality of service.

West has Cisco-certified Tier2 and Infrastructure Engineers available in their Network Operations Center to attend to your network needs 24x7x365. And they have the longevity to stand behind their products to ensure your issue is resolved quickly and your business is back to running normally in short order.

As your company transitions to a VoIP solution, be sure to partner with a company that can help the process go smoothly. Select West Unified Communications Services.  West can work with your existing network infrastructure to create a solution that will maximize your capital investments while simultaneously working towards a customized solution to meet all of your growing needs. To ensure your VoIP network infrastructure is fully optimized,

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