Which product are you using?
Hide
2019 UCaaS Features Checklist
Kevin McMahon
Wed Jan 16, 2019
Unified Communications (UC) implementations are on the rise. According to Gartner, UCaaS adoption increased across all market segments in 2018 as a growing number of businesses are realizing the... more

Cloud Contact Center

Meeting Consumers' Communications Expectations

What Consumers Expect from Brand Communications

Sandie Simms
Tue Jan 8, 2019
The author of this post is based in the U.K.
In the somewhat recent past, the brand and consumer relationship was much simpler. Most transactions were carried out person-to-person – either face-to-... more

Conferencing & Collaboration

West wins Cisco Partner Summit Collaboration Award

West Wins Architectural Excellence Partner of the Year: Collaboration Award at Cisco Partner Summit

Kevin McMahon
Fri Nov 16, 2018
This week at Cisco’s annual partner conference in Las Vegas, Nevada, West received the Architectural Excellence Partner of the Year: Collaboration Award for its innovation, leadership and best... more

Hosted Voice & Networks

Hosted Voice Benefits

6 Benefits of Deploying Hosted Enterprise Voice

Kevin McMahon
Thu Jun 28, 2018
According to a report from Infonetics Research, the global hosted VoIP and Unified Communications (UC) market will reach a whopping $12 billion in 2018, across almost 63 million service instances.... more

Webinars & Enterprise Streaming

Social Media Marketing Tips Key Considerations for Live Streaming Video

Social Media Marketing Tips: Key Considerations for Live Streaming Video

Trilby Lawless
Mon Jan 14, 2019
80% of consumers prefer to watch a live video over reading a social post, and viewers will spend more time watching live content than pre-recorded. In an earlier blog post from our Digital Media... more

Unified Communications

2019 UCaaS Features Checklist

The Complete Enterprise Unified Communications Checklist

Kevin McMahon
Wed Jan 16, 2019
Unified Communications (UC) implementations are on the rise. According to Gartner, UCaaS adoption increased across all market segments in 2018 as a growing number of businesses are realizing the... more