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West UC Blog

Always-on Work Culture
Dennis Collins
Wed Jul 19, 2017
Recent technology developments are the primary driver for today's ‘always on’ work culture. Thanks to smartphones, Wi-Fi, mobile collaboration tools and a work-obsessed culture, employees are... more

Conferencing & Collaboration

Always-on Work Culture

Is Constant Communication Hurting Our Personal Lives?

Dennis Collins
Wed Jul 19, 2017
Recent technology developments are the primary driver for today's ‘always on’ work culture. Thanks to smartphones, Wi-Fi, mobile collaboration tools and a work-obsessed culture, employees are... more

Webinars & Enterprise Streaming

How top Lead a Meeting

How to Lead a Meeting with Moderation Tools

Luis Ramirez
Tue May 16, 2017
“PowerPoint presentations in grade school or high school are often more enjoyable to watch than those in corporate settings.”- Carmine Gallo, Communications Coach and Forbes Contributor
Moderating a... more

Network Services

Centralized IT Network Security

How and Why to Centralize Network Security

Kevin McMahon
Wed Jun 28, 2017
Hardly a day goes by without some sort of security breach making headlines. While these attacks have certainly made enterprise security top of mind for companies, the task of securing an enterprise... more

Managed Voice Services

What does a call center agent do?

What Does a Contact Center Agent Do?

Kevin McMahon
Mon Jul 17, 2017
Contact center agents are customer service or sales professionals that handle phone calls, emails, live chat messages, SMS texts, and support tickets for companies. The nature of the calls and... more

Unified Communications

SMB vs Enterprise UC

Whiteboard Fridays: SMB vs Enterprise Unified Communications Needs

Kevin McMahon
Fri Jul 14, 2017

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Transcript:
Hi, my name is Marcus Shmidt. I'm the Senior Director of Product at West Unified Communications, and I'd like to welcome you to Whiteboard Fridays. So let's talk about the different... more