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Cisco Webex Calling Support

Find answers to your support questions and needs.

Service FAQs

Cisco Webex Calling FAQs

These general FAQs address commonly asked questions about Cisco Webex Calling, formerly known as Spark Call. 

Show Where can I download the Cisco Webex and Cisco Webex Teams apps?
Visit https://www.webex.com/downloads.html for download options.
Show How do I contact support?
Cisco Webex Calling is supported by Cisco through an online portal located at the following url: https://collaborationhelp.cisco.com. Alternatively, you can call 1-844-772-7524 within the US or dial directly outside the US at 1-408-906-1107.
Show What phones and devices are supported when using Webex Calling?
Supported Webex Calling phones and devices are listed here: https://collaborationhelp.cisco.com/article/en-us/DOC-4205
Show Is this the same as Cisco BroadCloud?
No. Cisco offers different products under the Cisco Webex Calling brand. West also offers VoiceMaxx Cloud Calling, a Cisco-hosted BroadCloud calling service. Contact your account representative to learn more.

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