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UCaaS Gartner Magic Quadrant Names West a Leader

West positioned in leader quadrant for Unified Communications as a Service (UCaaS) in Gartner Magic Quadrant for fourth consecutive year.

CHICAGO, IL., September 8, 2015 - West Corporation, a leading provider of technology-enabled communication services, announced today that Gartner, Inc. has positioned the company in the Leaders Quadrant of its annual “Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide” September 3, 2015 report for a fourth consecutive year. The recognition is based on West’s ability to execute and the company’s completeness of vision in the UCaaS industry.

Among the acknowledged Leaders, West uniquely focuses specifically on midmarket and large enterprise clients with a complete unified communications cloud-based solution which consists of enterprise voice, conferencing and collaboration, network management, messaging and presence, contact center and client application integration. In addition, West continues to expand its broad communications services with support for high-end videoconferencing, Skype for Business integration and most recently, the acquisition of enhanced 911 solutions provider 911 Enable. The company has extensive experience in designing, deploying and managing UCaaS solutions as well as the ability to provide superior long-term support to its clients.

“We’re proud to be among the UCaaS providers positioned within the Leaders Quadrant, now for the fourth year in a row. We believe this recognition from Gartner highlights the successful balance between our commitment to enhancing our solutions while building and extending valuable relationships with our strategic partners and clients,” said Scott Etzler, President of West Unified Communications and Conferencing Services. “West takes pride in providing our clients with the tools, processes and infrastructure to consistently deliver high-quality UCaaS solutions and user experiences that improve their day-to-day business activities.”

According to Gartner:

“Vendors in the Leaders quadrant have been delivering complete UCaaS solutions for multiple years, have clients with more than 2,000 employees supported and have more than 300,000 total employees supported. These vendors have their accounts implementing a comprehensive and integrated UCaaS solution set that addresses the full range of market needs, along with the proven ability to service large accounts. These vendors have defined migration and evolution plans for their products in core UCaaS areas and are using their solution sets to acquire new clients, expand their geographical footprints, and innovate to new functional areas.”

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in their research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About West Unified Communications

InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes. InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit www.intercall.com.

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