Scott Etzler was recruited to the president and COO role of InterCall in 1998 when the company’s revenues were $48 million. He achieved the CEO title in 1999 and sold the business to West Corp. in 2003. Since then he and his team have grown the business each year. 2015 revenue results for the Unified Communications segment were $1.467 billion with $374 million operating income. In January 2016, he also has responsibility for the West Revenue Generation services business. Prior to joining InterCall/West Unified Communications, Etzler held executive positions in the voice and data communications industry, with AT&T, Decision Industries and U.S. Sprint. Etzler serves on the Indiana University Kelley School of Business Dean's Advisory Council, Northwestern University’s Kellogg School of Management Advisory Board, and on the Big Shoulder’s Foundation. He is also a member of the Economic Club and the Executives Club of Chicago. Etzler holds a Bachelor of Science degree from Indiana University and an M.B.A. from the Kellogg Graduate School of Management. Scott and his wife Becki reside in Winnetka, Illinois and have two children.
Executive Vice President, Business Operations
Rob became a member of InterCall’s executive team in 2007, to lead global operations. He moved into a role managing global network strategies and customer experience initiatives. Today, Rob is responsible for growing InterCall’s conferencing and collaboration portfolio. Previously, he served as Executive Vice President of Global Operations for BT Conferencing, where he co-founded the U.S. division, building it to a $50 million dollar enterprise.
Executive Vice President of Sales
Marty brings years of learning and training expertise to InterCall. Marty got his first job with AT&T, where he learned the ropes of a territory-based operation while selling PBX systems in Chicago. Marty then moved to RR Donnelley in 1990 and sold printing services to catalogers and mail-order companies. InterCall recruited him four years later, as a $5 million company. After three years of leading the top producing sales office, Marty became General Manager, and opened InterCall offices in Denver and throughout the Midwest. Today Marty oversees 24 offices with 325 field-based sales associates throughout the U.S. and Canada. Marty’s commitment to working and playing hard results in a fast-paced, energetic, goal-achieving environment. He is the true, ‘never say die’ leader. If there is an opportunity for InterCall to help our customers be more successful…our team will help make it happen. His energy is the guide-post for our company culture.
Executive Vice President, Global Product and Marketing
Mike is driving InterCall’s growing global presence while maintaining its emphasis on customer service. He oversees company infrastructure to ensure InterCall delivers a consistent customer experience from anywhere in the world. Mike brings years of development and integration experience from various technological companies, including Convergys, where he helped to expand the company by $500 million in a 5-year period. Mike also manages InterCall’s IT department and new product integration. Mike’s mantra: Customer experience is king.
Executive Vice President of National Sales
Heather leads InterCall's Fortune 500 and Global Client Sales Team. Since joining InterCall in September 1995, Heather has held a variety of positions, including National Account Director, Regional Vice President, General Manager of National Accounts, Account Executive, and was responsible for the initiation of the National Account Channel. Prior to joining InterCall, Heather was in Retail Management at Marshall Fields in Chicago, a Retail Buyer at Montgomery Wards in Chicago, and a successful entrepreneur, managing her own accounting business. Heather’s leadership is driven by her absolute commitment to ultimate professionalism and high-touch support. Her team exudes these qualities …which our customers demand.
Executive Vice President, International Sales & Marketing
In his capacity of Executive Vice President of International Sales & Marketing, Morgan is responsible for leading InterCall’s Sales and Marketing teams across EMEA and Asia Pacific. After joining InterCall in 1998 Morgan succeeded various management positions and helped grow the EMEA business from less than $2m in 1998 to more than $330m in 2014. Instrumental to that growth was the physical expansion of the sales division across Europe and the development of essential creative and technical support functions. In 2015, the decision was made to expand on this success by combining the EMEA and APAC regions into one International mandate. This created a remit spanning 20 territories and a broader responsibility for sales execution, marketing initiatives, product policy and commercial management. Focusing on defining successful strategies and leadership, Morgan relies on an exceptional distributed management team to drive InterCall’s International businesses to deliver growth, value and an exceptional customer experience. Morgan is based out of Singapore, married to Helen and has two boys, Dylan and Nathan.
Senior Vice President, West Unified Communications and Collaboration
David heads the company’s UC and hosted telephony teams. Under Cottingham's leadership, West’s collaboration, hosted communications and interactive business divisions come together to create robust communications platforms for enterprise-sized companies. A veteran of the business communications industry, Cottingham has served in leadership roles throughout his career with companies such as CDW, AT&T, and Motorola. He holds an MBA from the Kellogg School of Management at Northwestern University and a B.S. From the University of Wisconsin.
Senior Vice President, International Operations
Joe joined InterCall in 2001 as Technical manager and was tasked with the role of deploying infrastructure across the Asia Pacific region. Since then he has held a number of roles and is now responsible for operations across the EMEA and APAC regions, with a focus on ensuring his teams deliver the best level of service, quality and customer experience with every interaction. Joe holds a Bachelor of Electrical Engineering degree, majoring in Telecommunications and is a sage in the UC world. He has over 25 years’ experience working in multiple organizations and holding roles that have not only exposed him to service delivery but also infrastructure, hardware and software development.
Senior Vice President, Global Service Delivery
Herb helped pioneer some of InterCall’s early technology including our first customer database and reservations system. Today, the former newspaper publisher oversees global customer services, quality assurance, video operations and sales support. Herb takes great pride in making the complex world of conferencing technology a simple, consistent and reliable experience for all InterCall customers. Herb is “all InterCall, all the time” and continuously selects the paths for our business that put the customer first.
Senior Vice President & General Counsel
As Senior Vice President & General Counsel, Jared is responsible for all legal matters associated with InterCall and its conferencing businesses. Prior to joining InterCall, Jared served as General Counsel of the Asia-Pacific Group for Brunswick Corporation, a global recreational products company, managing all of the legal affairs for this international division, headquartered in Melbourne, Australia and with operations throughout all of Asia. Later, serving as Deputy General Counsel for Brunswick, Jared acted as that company’s lead M&A attorney and Secretary to the Finance Committee of the Board of Directors. Jared sees his job at InterCall as working to find the right balance between minimizing risk and maximizing revenue – and doing whatever it takes to support the Company’s Sales and Operations teams in growing the business.